www.ifeaonline.com
Frequently Asked Questions

We try to anticipate questions you might have about our PRODUCT / SERVICE and provide the answers here. If you need additional information contact us.

 

What are the system requirements for the IFEA Virtual Campus?

This checklist covers the minimum expectation for systems being used with the IFEA Virtual Campus. Although great care has been taken to design courses that run on the widest array of configurations, it is the end-user’s responsibility to ensure that any additional demands on resources made by either third party software or hardware not listed below be taken into account when assessing a system for the IFEA Virtual Campus.

Software Requirements

q   Windows 98/2K/XP or Greater

q   Internet Explorer 5.5 or Greater

q   Macromedia Flash Player version 6 or Greater

q   Sun JVM version 1.4 or Greater

q   Microsoft JVM version 1.1 or Greater

Hardware Requirements

q   Pentium 500mhz CPU or Greater or Equivalent

q   64 MB available system RAM (128 MB recommended)

q   1024 x 768, 16-bit (thousands of colors) color display or better

q   Standard Mouse and Keyboard

q   Internet Connection 56k or greater


Where can I get the latest version of Adobe Acrobat Reader?  

1. Click the link the Get Adobe Reader link below:


http://www.adobe.com/products/acrobat/readstep2.html

2. Before downloading uncheck the boxes under "Also Download" for "Adobe Yahoo Toolbar" and "Adobe Album Starter". The Adobe Yahoo Toolbar will install a pop-up blocker which will not allow courses to launch properly.

3. Click "Download" and follow the on-screen instructions.


Why do I need additional components installed and configured to run my courses properly?  

Java Components (JVM) - The JVM components communicate data (e.g., grades and course completion) from courses to the servers. The systems check ensures that two JVMs (Sun and Microsoft) are present and properly installed because different courseware vendors employ different JVMs.

Macromedia Flash Player – Many of the courses are built using the Macromedia Flash Player. This player is used because of its ability to stream audio and video without compromising extensive bandwidth and quality of audio or video. Without this component, many of the courses would not display audio and video within a course.

Internet Explorer 5.5 or Greater – Internet Explorer 5.5 (or later) makes more efficient use of the courseware's multimedia components, including the Flash Player and the JVMs. Without Internet Explorer 5.5 (or later), several of the courses may not be able to use the JVM and Flash Player components.


Is there a sign-up deadline for the courses?

There is no deadline. Your subscription allows you to enroll on-demand.


How do I get my username and password?

Once you purchase a subscription and your order has been processed, you will receive a welcome letter by e-mail within 1-2 business days with your username and password to enter IFEA's Virtual Campus.


What are the payment options?

You may pay by credit card, check, money order, or purchase order.


Do I have to take a course and test in one sitting?

No. You will receive yearlong access to the IFEA Virtual Campus and all courses. You may go through an entire course or just portions of a course during the one-year period. After starting the test for a particular course, however, you will not be able to exit until all questions have been answered.


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Service Area:
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Learning Portal and
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Client Service Hours:
Monday - Friday
9 a.m. - 6 p.m. EST